Once your order has been shipped, you will receive an email with a tracking link. This allows you to monitor the progress of your package until it arrives.
How long does it take to process my order?
After your payment is authorised and verified, orders are processed within 2 business days. Depending on product availability, some orders may ship within 1 day, while others may take up to 7 days.
Where do you ship?
Currently, AMAProducts ship only within Australia. We do not offer international shipping at this time.
What are your shipping rates?
For Sydney, Brisbane, Melbourne, Sunshine Coast, and Gold Coast metro areas:
Free delivery on orders over $275.00 (inc GST).
Orders under $275.00 (inc GST) incur an $18.00 (inc GST) shipping charge.
Freight charges will be applied during checkout for oversized items like furniture, fridges, or bulky products.
For all other areas, standard shipping rates will be calculated at checkout.
Are there any shipping exclusions?
We do not ship or deliver orders on weekends or public holidays. Additionally, heavy or sensitive items may have special shipping charges that will be calculated at checkout.
What if my package arrives damaged?
If your package arrives damaged, please contact us immediately on 1300 558 135.
What should I do if my package is missing or lost?
We recommend checking common courier hiding spots or asking your neighbours if your package is missing. If you still can't find your package, contact us to report a missing package.
Can I receive my order in multiple shipments?
Depending on the items ordered, they may arrive in separate shipments. You'll receive tracking information for each shipment.
What should I do if I have more shipping questions?
Contact us at [email protected] or 1300 558 135 for additional questions.
Who pays for return shipping?
If AMAProducts is at fault, we will cover all return shipping costs. For ordering errors or change-of-mind returns, you may be responsible for the return shipping fees.
How do I check the status of my return?
After submitting your return request, our customer service team will inform you via email throughout the process. If you have any questions, you can contact us at 1300 558 135.
